Question 1

How do I book an inspection?

Accepted Answer

Sign up for an account, select the inspection type, provide product details, and choose your preferred date. Our team will match you with a qualified inspector.

Question 2

What inspection types do you offer?

Accepted Answer

We offer Initial Production Check (IPC), During Production Inspection (DUPRO), Pre-Shipment Inspection (PSI), and Container Loading Check (CLC).

Question 3

How long does it take to receive a report?

Accepted Answer

Inspection reports are delivered within 24 hours of the inspection completion, including photos and detailed findings.

Question 4

What countries do you cover?

Accepted Answer

We have a global network of inspectors across Asia, including China, Vietnam, India, Thailand, and more.

Question 5

How much do inspections cost?

Accepted Answer

Pricing varies by inspection type and location. IPC starts at $300, DUPRO at $350, PSI at $400, and CLC at $250. View our pricing page for details.

Question 6

Do you offer lab testing services?

Accepted Answer

Yes, we provide comprehensive lab testing for materials, product safety, and regulatory compliance through our network of accredited labs.

Question 7

Can you help me find suppliers?

Accepted Answer

Yes, our supplier sourcing service connects you with verified manufacturers based on your product requirements and budget.

Question 8

What is your cancellation policy?

Accepted Answer

Inspections can be rescheduled up to 48 hours before the scheduled date. Cancellations within 48 hours may incur a fee.

Question 9

Do you offer factory audits?

Accepted Answer

Yes, we conduct comprehensive factory audits including quality systems, compliance verification, and social responsibility assessments.

Question 10

How do I track my inspection status?

Accepted Answer

Log into your dashboard to view real-time inspection status, inspector assignment, and report delivery notifications.

Question 11

What payment methods do you accept?

Accepted Answer

We accept credit cards, wire transfers, and ACH payments. Enterprise clients can set up net-30 payment terms.

Question 12

Is there a mobile app for inspectors?

Accepted Answer

Yes, our PWA mobile app allows inspectors to conduct inspections offline, capture photos, and sync data when back online.

Frequently Asked Questions

Still have questions?